Given that users on their TV or went online earlier this week, he realized that he could not. Apparently, the carrier is experiencing a huge break due to a faulty software update.
Some AT & T U-verse customers are still without service of TV, Internet, telephone or after a long break of day, which eliminated access to hundreds of users in many southern states.
“The issue of impact of some U-verse subscribers has been traced to a software update,” the company wrote on its Facebook page this afternoon. “We continue to work to determine when the service will be fully restored. Continuous Our apologies for the inconvenience.”
The interruption began on Monday and it was claimed by AT & T on Tuesday. The company’s online forum under the thread “U-verse break – what’s going on?” Hundreds of users have complained of no service.
“I’ve been without TV, Telephone, Internet for almost five hours now,” one person wrote on Monday shortly after the interruption began. “I’m using my cell phone to send this.”
Another user wrote earlier today, “Owasso OK (near Tulsa) with everything on 16.00 today. Total time of 40 hours. I do not remember ever having a break of more of any cable, satellite or internet provider before. This was (still is?) a serious problem and I for one would like to know more about what happened to my piece of mind. AT & T is too big and important to our national infrastructure. “
Although it is not yet clear what happened, AT & T said that the downtime was due to a faulty software update. Initially, the company thought it had to do with problems with its servers, but then realized that it was for the update.
AT & T said on its Facebook page that the issue affected less than 1 percent of its 7.4 million U-verse subscribers. Despite the problem being resolved for many people, some users are still posting on the forum AT & T that their service is yet to be restored.
CNET contacted AT & T for more information. We update the story when we hear back.